Please include this URL in the "Additional Information" section for reference. Here's a short help page on how to send the debug package. please send us a debug package from your PC by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…". If the cloned playlist still isn't syncing completely. Then try to sync that cloned playlist to your device. What you can also try is to create a cloned version of a playlist that isn't syncing completely. In this example, iTunes has two albums and two playlists while Windows Media Player has a single album and playlist.I'm sorry that you're experiencing problems with syncing.Īre you getting any errors during the sync?.If your iTunes library and playlists are not being imported properly, please try the steps listed in this iTunes XML troubleshooting page. doubleTwist Sync automatically scans your iTunes library, Windows Media Player library, and your Music folder for available media and playlists.If those troubleshooting steps do not work, you may need to perform a full reset of doubleTwist on both your PC and Android device.Please try leaving doubleTwist Sync running and then unplugging/replugging in the device. If doubleTwist Sync was launched after the device was attached.If doubleTwist Sync was running when the device plugged in, please try quitting and relaunching doubleTwist Sync with the device still attached.If your PC sees your Android device and you are able to browse the contents of the device from your PC but doubleTwist does not recognize it, please try the following troubleshooting steps:.You can either disable the security lock, set a very long time out period, or periodically tap on the screen to prevent the lock screen from activating. So for the duration of the sync, please do not let your device activate the lockscreen. *** Also, if you have a security lock on your device (PIN, Face, Pattern, or Password), USB MTP mode will fail if the lock screen activates. Select "doubleTwist Pro" to proceed with purchasing the app. More information about upgrading to doubleTwist Pro from the limited version is available here. The two versions are functionally the same, the only difference between the two is that one is a limited version with an in-app upgrade to doubleTwist Pro that unlocks full functionality while the other version is a paid version that is already unlocked with doubleTwist Pro fully activated. Two results will appear, " doubleTwist Music & Podcast Player" and "doubleTwist Pro". ![]() Search for “doubleTwist Player” in the Google Play Store.The Android screenshots may vary from device to device. Download and install doubleTwist Player v3 on your Android device. ![]()
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